Plain language version
Version 2.0 (January 2026)
Quick summary (1 minute)
- We collect only the data needed to run TrustCheck safely.
- Some profile and review information is public by design.
- We do not sell your private personal data for profit.
- You can request access, correction, or deletion of your data.
- You control optional cookies in Cookie Preferences.
1) Who controls your data
TrustCheck is the data controller for most personal data processed on this platform.
2) Data we collect
Public data (visible on platform)
- Username, profile photo (if you upload one), and country.
- Review text, star rating, date, and business reviewed.
- Business replies to reviews.
Private data (not publicly shown by default)
- Email address, login details, and account security data.
- IP address, browser/device information, and activity logs.
- Support messages and moderation records.
- Verification documents when verification is required.
3) Why we use your data
- To create and manage your account.
- To publish reviews and maintain platform integrity.
- To prevent fraud, abuse, and fake review networks.
- To answer support requests and enforce our policies.
- To improve product quality, speed, and security.
4) Legal bases we rely on
- Contract: to provide your account and platform services.
- Legitimate interest: to protect safety and prevent abuse.
- Legal obligation: where laws require processing.
- Consent: for optional marketing and optional cookies.
5) Who we share data with
- Trusted service providers (hosting, analytics, support tools).
- Authorities, only when legally required.
- Business account owners, but only for relevant review context.
We do not sell private personal data to data brokers.
6) Data retention
We keep data only for as long as needed for service delivery, security, legal obligations, and dispute handling. When data is no longer needed, we delete or anonymize it.
7) Security
We use technical and operational safeguards to protect data. No online system is perfect, so always use strong passwords and avoid posting sensitive personal information in public reviews.
8) Your rights
- Access: ask what personal data we hold about you.
- Correction: fix inaccurate or incomplete data.
- Deletion: request deletion where legally possible.
- Objection/restriction: object to specific processing.
- Consent withdrawal: stop optional processing at any time.
9) Cookies
Essential cookies keep core features working. Optional cookies help with analytics and product improvement. You can manage optional cookies from Cookie Preferences.
10) Children
TrustCheck is intended for adults. We do not knowingly collect personal data from children under 18.
11) Cross-border processing
Some trusted providers may process data outside Ghana. We apply safeguards and contracts to protect your data.
12) Updates to this policy
We may update this policy over time. Material changes will be reflected on this page with an updated date.
13) Contact and complaints
If you have privacy questions, contact TrustCheck support. If unresolved, you may contact the appropriate data protection authority under applicable law.